Terms of Service

1. Acceptance of Terms

By accessing or using LuxCheck ("Service," "Platform," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

LuxCheck is a luxury item authentication service that combines artificial intelligence image analysis with human expert review to provide authenticity assessments for luxury goods. Our Service includes:

• AI-powered image quality analysis
• Human expert authentication review
• Digital authentication certificates
• Secure payment processing
• User account management

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One account per user; multiple accounts are prohibited

3.2 Account Security

• You are solely responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts for suspicious activity

4. Service Usage and Limitations

4.1 Permitted Use

• Upload images of luxury items for authentication
• Receive AI analysis and expert authentication opinions
• Download and share authentication certificates
• Use our Service for personal or business purposes

4.2 Prohibited Use

You may NOT:

• Upload images that violate intellectual property rights
• Submit counterfeit items with intent to deceive
• Use the Service for illegal activities
• Reverse engineer or attempt to circumvent our technology
• Upload inappropriate, offensive, or harmful content
• Exceed rate limits or abuse our API
• Sell, transfer, or sublicense your account

4.3 Service Limitations

• Maximum 5 images per submission
• Image file size limit: 4MB per file
• Supported formats: JPEG, PNG, WebP
• Service availability: 99.9% uptime target (excluding maintenance)

5. Authentication Services Disclaimer

5.1 AI Analysis Disclaimer

• AI analysis provides preliminary quality assessment only
• Results are not final authentication determinations
• AI technology may have limitations and potential biases
• Human expert review is required for final authentication

5.2 Authentication Limitations

Our Service provides opinions based on:

• Visual inspection of provided images
• Comparison with authentic reference materials
• Expert knowledge and experience
• Available technical analysis tools

6. Payment Terms

6.1 Pricing and Payment

• Authentication fees are displayed before payment
• Payments processed securely through Stripe
• Payment required before expert review begins
• All fees are non-refundable except as specified in our Refund Policy

6.2 Refund Policy

Refunds may be provided for:

• Technical errors preventing service delivery
• Service unavailability exceeding 24 hours
• Clear error in authentication process
• Refund requests must be submitted within 30 days

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect your information, including:

• Image upload and processing procedures
• Biometric data handling (if applicable)
• Data retention and deletion policies
• Your privacy rights and how to exercise them

8. Disclaimers and Limitations of Liability

We disclaim all warranties regarding the accuracy, reliability, or completeness of authentication opinions. Users rely on our services at their own risk.

9. Governing Law and Disputes

These Terms are governed by Delaware state law. Most disputes will be resolved through binding arbitration rather than court proceedings, with exceptions for small claims and intellectual property matters.

10. Contact Information